Mall & Retail Locations
Prevent Criminal Activity
One of the most important functions of our security officers is the prevention of criminal activity. Criminals are less likely to commit offenses when they see security officers, as they will fear repercussions. Security officers will be able to stop crimes such as shoplifting in the process, our officers are trained to handle these situations. EOP security officers know how to look for suspicious activity and are highly trained to react appropriately.
Our Officers will mediate disagreements among patrons or between customers and mall employees. When necessary, they will escort disruptive people out of the mall safely and efficiently. On busier days, especially during special events such as Black Friday, security officers are essential in crowd control. They are highly trained to maintain crowds in order to maintain everyone’s safety and ensure that there is no property damage.
Patrol the Property
We will patrol the mall during business hours and when the mall is closed. They can take note of all security issues and respond appropriately. During the night, security officers will ensure that all entrances are locked and secure. We will cover as much ground as possible and properly patrol the property while staying alert and making note of any issues.
Monitor Surveillance Equipment
Not every security officer is patrolling the mall. Security officers must also post in surveillance rooms and monitor surveillance equipment. Our officers are trained to watch for issues and potential security breaches. They will also make sure that all equipment is functioning properly and address any issues that might arise. Monitoring surveillance equipment is an essential aspect of maintaining the overall security of the mall.
EOP officers are responsible for ensuring that all patrons and employees in the mall are safe. Their presence alone will provide everyone with a sense of safety. They can respond to any unsafe situations appropriately and patrol the property, keeping an eye out for any unsafe behavior.
Write Accurate Reports
A crucial aspect of a mall security officer’s job that is often overlooked is report writing. A security officer should report any irregularities or potential security breaches in order to prevent loss, damage, and safety concerns. If there is an issue or security breach, the security officer will write a detailed and accurate report to provide to the police and to ensure that the issue will not happen again.
Provide Customer Service
Although it might not be considered a primary function, all our officers provide customer service to all patrons. When a customer has a general question about the mall operations or needs directions, they are highly likely to approach a person in uniform. Mall security officers are essential in providing information to patrons and ensuring that each customer has the best experience possible.
In the event of an emergency, we will ensure the issue is resolved. They can control crowds and keep people calm. we will maintain detailed knowledge of all emergency response procedures. Therefore, they can direct patrons to exits and give them directions on how to proceed. Security officers will be able to respond appropriately to emergency situations and ensure that all patrons and personnel react appropriately as well.